Tracking (Flattening)

This is mainly caused by normal foot traffic or furniture, over a period of time. Rugs in front of chairs and other heavily used areas, together with regular vacuuming will help maintain and prolong the life of your carpet.

Sprouting Tufts

The loops or tufts of carpets may pull if caught by a sharp object e.g. pets claws. If this occurs the loop should be cut off with a pair of scissors. Never try to pull a sprouting yarn out as this may cause a run in the carpet.

Missing Tufts

Pets can remove tufts by scratching at the carpet pile. This can be rectified the same way it would be done at the mill, by simply sewing in the missing tufts by hand.

Re-tufting is also a satisfactory way of repairing severe cigarette burns or other small area damage. If this happens please contact us for advice.

Fading

Most modern carpet use state of the art dyes to minimise the chance of fading, however all carpets can fade to some degree if exposed to direct sunlight over a period of time.
It is recommended that you have some form of window protection e.g. curtains, blinds, for these areas where direct sunlight falls onto the carpet for extended periods.

Permanent Pile Reversal (Shading)

Some plush or cut pile carpets may develop an effect whereby areas of the carpet appear to become lighter or darker than the surrounding area. This effect can occur in all cut pile carpets and its occurrence is random and largely unexplained. It cannot be predicted or prevented.
This condition is not a manufacturing fault and has no effect on carpet performance. However, as this phenomenon can affect the appearance of the carpet you are urged to consider this characteristic when purchasing a cut pile carpet. Please contact us should you require further advice.

Shedding and Fluffing

Most carpets will shed fibre when they're new. It's not a carpet fault, merely a fibre residue left over from the manufacturing process. Some carpets will shed loose fibre for longer than others, depending on the fibre used and the way they are manufactured. Regular vacuuming for the first few weeks is the best way to remove the residue.

Soil and Grit

The abrasive action of soil and grit will accelerate wear on your carpet. Household entrances should have mats to act as barriers. Better to leave most of the soil and grit on the matt, rather than to walk it onto the carpet.

Stain Type Order of Treatment

Cleansing Agent/Treatment: